Return Policy

At Westford London, we are committed to ensuring the satisfaction of all our customers. However, we understand that you may occasionally wish to return a product. This Return and Refund Policy explains the applicable conditions and procedure.

1. Return Conditions

Returns are accepted provided that the following conditions are met:

  • You must notify us of your decision to return an item within 14 days of receiving your order.

  • After notifying us, you have a further 14 days to send the item back.

  • Return shipping costs are the customer’s responsibility, including international shipping costs and any applicable customs duties or taxes.

  • Items should be returned unused, unwashed and undamaged, with all original labels and packaging where reasonably possible.

  • You may inspect and try on an item as you would in a physical shop. We may reduce the refund if an item has been used or handled beyond what is reasonably necessary.

  • Ordering several sizes or variations does not remove your statutory right to return eligible items.

  • Items that show signs of excessive use, damage or improper handling may be subject to a reduced refund.

2. Order Cancellation

If you wish to cancel or modify your order before dispatch, please contact us within 2 hours of placing it. We will do our best to accommodate your request, provided the order has not already been processed or dispatched.

If the order has already been dispatched, you may still exercise your statutory right to cancel by notifying us within 14 days of receiving it and returning it in accordance with this policy.

3. Return Procedure

To return an item, please follow these steps:

  • Email support@westford-london.com within 14 days of receiving your order.

  • Once your return request has been registered, we will provide the return address of our logistics partner in China.

  • Send the item to the provided address. You will be responsible for the return shipping costs and any applicable customs duties or taxes.

  • We strongly recommend using a tracked shipping service and retaining proof of postage.

  • Westford London cannot accept responsibility for returned parcels that are lost or delayed in transit without proof of postage or delivery.

Please do not return an item before receiving the correct return instructions from our customer service team.

4. Refunds

Once the returned item has been received and inspected:

  • If the return is approved, the refund will be issued within 14 days of receiving the item or acceptable proof that it has been returned.

  • The refund will be issued to the original payment method.

  • Standard outbound delivery charges will be refunded where required by law.

  • Any additional amount paid for an enhanced or express delivery service is non-refundable.

  • Return shipping costs are non-refundable unless the item is faulty, damaged or not as described.

5. Faulty or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us promptly and include photographs clearly showing the problem.

Your statutory rights under UK consumer law are not affected by this policy.

6. Delivery Responsibility

Westford London is not responsible for parcels shown as delivered to the address supplied by the customer when supported by valid carrier tracking information. This does not affect any rights you may have if the parcel was not delivered correctly.

Customers are responsible for providing a complete and accurate delivery address. Please report any error in your delivery information as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

7. Contact

For questions about returns or this Return and Refund Policy, please contact us:

Email: support@westford-london.com